Warranty Page For Drinking Water and Water Softener Systems

Reverse Osmosis Drinking Water Warranty

Five Year Limited Warranty
Manufacturer warrants its ProSeries drinking water system to be free from defects in material and workmanship for a period of five years from the date of purchase when installed within operating conditions listed below

We will repair or replace any part of the water system found to be defective in operation because of defective parts or workmanship. This warranty does not cover the disposable sediment and carbon filters whose life depends on feed water conditions. The reverse osmosis membrane is covered for manufacturing defects only, and if required prefilter conditions to the membrane are not followed the membrane will not be covered.  There is a one-year warranty on plastic tanks if they’re substituted for the standard metal tank.

Warranty Valid Only If Operated Within Conditions Listed Below

  1. If installed on chlorinated water system, pre-filters must be replaced at least once a year.
  2. Evidence of chlorine damage to membrane will void warranty.
  3. Feed water supply must be between 40 and 100 psi
  4. The water temperature must be between 40 and 90.
  5. The PH of feed water must be within range of 3-11.
  6. The Total Dissolved Solids (TDS) Must not exceed 2000 PPM

Warranty Service Policy
All replacement filters must be ProSeries filters or membranes or the warranty is void. To obtain warranty service we ask that the proceeding policy be followed:

  1. Contact dealer unit was purchased thru, or contact the factory for a dealer nearest you.
  2. Shipping and handling must be prepaid for any part returned under warranty.
  3. Any part(s) returned and determined to be not covered under warranty will be repaired or replaced and charged at retail cost for parts and shipping.

This warranty will not cover damage due to: occurrences of neglect, misuse, alteration, accident, misapplication, fire, flood, act of God or freezing and hot water.

Our limitations of this warranty are to repair or replace defective parts of the Reverse Osmosis system and we assume no liability for incidental and consequential damages from corrosion or other causes. Labor to repair or replace defective parts is not covered under warranty.

This warranty gives you specific legal rights, you may have other rights which vary from state to state.


Water Softener Warranty Information


Should the control valve fail to function properly during the first 60 months from date of manufacture, it will be repaired at the manufacturer’s discretion.  The valve can be removed by following the instructions outlined in the Maintenance and Service Manual and returning it freight prepaid to our location.  Proper packaging is important to protect the valve from any damage.  Any damage incurred in transit will not be covered by the warranty. 

The control valve, which has every operating part in it, is guaranteed against all malfunction and defects, except for physical damage.

This warranty will not cover physical damage to the control valve or structural damage sustained as the result of fire or extreme heat of any origin, water pressure exceeding 125 PSI, freezing, or dropping, or any other abnormal impact on the conditioner either in handling or in shipping.  Replacement or repair charges for such damage will be charged at current repair charges, above and beyond the guaranteed repair or replacement cost.

Your brine container is warranted to the original purchaser for a period of five (5) years from the date of manufacture to be free of defects of workmanship or material if used with normal water conditioning chemicals in contact with the polyethylene material of which it is constructed.  It is not warranted against penetration by sharp or pointed objects or against damage caused by excessive heat, freezing, thaw, misuse, neglect or mishandling.

Under this obligation we will be limited to replacing or repairing any defective container.  This does not include consequential damages and supersedes any other warranty, expressed or implied.

Transit charges are the responsibility of the dealer/owner.

The fiberglass mineral tank is guaranteed for ten (10) years for all 6”- 13” diameter polyglass and polyester FRP vessels and five (5) years from date of manufacture for all remaining sizes to the original owner against rust, corrosion, bursting, or leaking, except as the result of extreme heat of any origin, freezing, water pressures exceeding 125 PSI, dropping or abnormal impact on the conditioner either in handling or shipping.  If a tank fails, except for the above exceptions, it will be repaired or replaced free of charge, FOB factory, provided it has been returned to the factory with transportation charges prepaid.

Please notate the serial number of your component when contacting the manufacturer regarding warranty questions.

Charges incurred regarding actual labor to replace any warranted component are not the responsibility of Reverse Osmosis Superstore.